Registration and Networking Breakfast

Welcome

Keynote: Opening Address

The keynote session will provide an overview of the cash landscape across the United States, setting the foundation for the conference. Focusing on key consumer areas such as cash acceptance, usage and accessibility in North Carolina and the wider states.

The US Cash Landscape

Despite the acceleration of digital payments, cash still remains an important part of the US payments ecosystem, facilitating millions of transactions every day.

With insights into regional trends and recent industry responses, the presentation provides an overview of how cash is adapting to societal needs and the importance of maintaining a robust infrastructure that facilitates access for consumers.

With various factors influencing the industry as we know it, it is important we are positioned to embrace innovation that will improve the overall efficiency of the cash ecosystem.

Consolidation, Outsourcing and Technology: The Future of the Cash Cycle

Consolidation, outsourcing, and technology have fundamentally reshaped the cash cycle—creating a more commoditized, technology-dependant and scalable ecosystem. However, as provider roles have evolved, so too has control.

Fewer, larger players and more full-service models have brought new capabilities, but also new responsibilities. Banks increasingly rely on vendors for execution, while providers play a more integrated role in managing infrastructure and performance.

This presentation explores how the landscape has evolved, the opportunities and risks that come with these changes and why visibility, communication and coordination between banks and providers will be key to shaping a resilient and future-ready ecosystem for all.

Refreshments and Networking

Panel: Bridging Strategy and Execution in the Cash Supply Chain

As domestic cash trends and customer needs evolve, new challenges and opportunities arise throughout the cash cycle.

The cash ecosystem is adapting, finding innovative solutions to address the new cash environment and better service their customers.

This panel will examine how these shifts are affecting service models and align buyers and sellers on the current state, future vision and collaborative actions required to make the cash cycle more efficient, resilient and customer centric.

Visibility and Control: Introducing Cash Cycle Orchestration

With the cash supply chain facing growing complexities, financial institutions are facing significant pressure to improve visibility to boost performance.

This presentation introduces the concept of Cash Cycle Orchestration – a fresh, holistic framework to help manage and improve the end-to-end cash lifecycle.

By combining data and technology, financial institutions can enhance visibility and control of the cash cycle. Orchestration uses a variety of tools to bring all aspects of the cash cycle together, recognizing interdependencies, ensuring visibility and driving productivity.

Lunch and Networking

Conducting Your Cash: A Quiz

An interactive, audience-driven session where participants can test their knowledge and quick decision-making skills with industry peers.

Panel: The Importance of Orchestration in a Self-Service Strategy

As traditional self-service channels continue to evolve, organizations must shift their strategies to integrate these tools into their networks.

We’ll share our perspective on the role orchestration plays in enabling a successful self-service strategy and how it can enhance your organization's processes.

By identifying and resolving inefficiencies in the cycle, initiatives such as replenishment, service levels, and availability, can be improved customer experience.

Refreshments and Networking

Combining Productivity with Customer Satisfaction

Over the years, we’ve seen banks and financial institutions face the challenges involved with improving internal efficiency while meeting the evolving needs of their retail clients.

In this session, we highlight the importance of maintaining both prioirities — helping their own staff work more effectively whilst also ensuring their retail consumers are satisfied with the service they receive.

The key to effective solutions lies in using the right technologies, supported by real-world data and client feedback. Join us to discover how optimising both productivity and satisfaction can transform your cash cycle and deliver lasting impact across your operations.

Panel: White-labelling Treasury Management: - How Controlling Cash Services Increase Customer Satisfaction

As financial institutions seek to expand their treasury management offerings, bringing more control of cash services in-house presents an opportunity to enhance client relationships and drive retention.

This panel will explore how banks can create greater "stickiness" by white-labelling services such as cash ordering and deposit tracking—functions traditionally left to armored transport providers.

By owning more of the client-facing experience, FIs can improve visibility, responsiveness, and overall satisfaction. Panelists will discuss practical strategies, implementation models, and how this shift changes the client perception of their banking partner.

Closing Remarks

Drinks Reception