Chrissy is a Senior Operations Manager and Vice President at PNC Bank, where she leads a high-performing team responsible for cash forecasting, order management, and strategic initiatives across the bank’s commercial and ATM vaults, retail branches, and vendor-serviced ATM network. With over 15 years of experience in retail bank operations and cash services, Chrissy has driven major process improvements, led large-scale optimization projects, and collaborated closely with partners such as the Federal Reserve and national cash vendors.

Her leadership in orchestrating self-service strategies has resulted in significant cost savings and enhanced customer experience, including a 46% reduction in network cash holdings over a single year. Chrissy is passionate about leveraging data analytics and operational excellence to solve complex challenges in the cash ecosystem. She holds a Graduate Certificate in Business Analytics from Oregon State University and a BSBA from the University of Pittsburgh.